Seputarkarawang.com - Karawang, The public complaint service "Tunjung Karawang" recorded an impressive performance with a total of more than 26 thousand complaints received since it was first launched. Head of the Karawang Regency Communication and Information Service (Diskominfo), Poltak Sahat Marundut Toruan, revealed that every day hundreds of citizens' aspirations come in through various digital channels, from social media to the WhatsApp application. The accumulation of these reports is proof that the community is now increasingly proactive in monitoring the progress of development and public services in the industrial warehouse area, Tuesday (31/3/2026).Diskominfo Karawang plays a central role as a liaison and monitor who forwards every complaint to the relevant agencies in real-time. Poltak explained that his team works very proactively by carrying out regular evaluations every week to ensure every report is followed up. Progress in handling these complaints is also reported regularly to the Regent of Karawang, including listing which agencies are responding quickly and which are still slow in handling citizen complaints in the field.
Based on data recapitulation, infrastructure issues are still at the forefront of public reports, especially regarding damaged and potholed roads which are the authority of the PUPR Service. Apart from physical road problems, complaints in the health sector and traffic jams addressed to the Transportation Department also rank highest. The high number of reports shows that the people of Karawang are now very familiar with and feel helped by the presence of the Karawang Response platform as a quick solution to their environmental problems.Even though the community response is very positive, Poltak admits that not all reports can be resolved instantly in a matter of hours. For minor complaints such as piles of rubbish or fallen trees, handling is usually relatively fast because it involves a fast reaction unit. However, for large-scale strategic projects such as repairing bridges or building new roads, bureaucratic processes are required, budget availability, and longer work times so that the public is asked to remain patient in following applicable procedures. The presence of Tunjung Karawang is expected to continue to be an effective communication bridge between the regional government and the community to realize transparent governance. By accelerating handling and continuously improving it, Diskominfo is committed to making Karawang a district that is responsive to every dynamic of its citizens. "The public is starting to become familiar with this service, so that handling various obstacles in the field can be done much more quickly and measurably," concluded Poltak optimistically.
