Seputarkarawang.com - Karawang, PLN Karawang Regency showed a quick and swift response in following up on public complaints regarding allegations of individuals acting on behalf of PLN, Tuesday (12/5/2026).This incident was experienced by one of the electricity customers in the CKM Bengle area, Karawang. The victim admitted that he received terror via the WhatsApp application from someone who claimed to be a second party to P2TL PLN and made threats regarding alleged non-compliance with installations and electrical provisions.However, when asked to show a letter of assignment and official identity from PLN, this person was unable to show supporting documents as per the official procedures in force. Even though they were unable to demonstrate clear legality, these individuals still exerted pressure and coordinated guidance on customers. Fortunately, customers were deemed to understand PLN's official procedures and regulations well enough to not immediately trust the actions of these individuals. The customer then immediately confirmed with the Public Relations department of PLN Karawang to ensure the truth of the information.In response to the report, PLN Karawang, through Mrs. Wahyu as Public Relations, provided a quick response and appealed to the public not to easily trust parties acting on behalf of PLN without a letter of assignment or official minutes.On Wednesday (13/5/2026), the victim also visited the PLN Karawang City office on Jalan Kertabumi to confirm the steps PLN would take if a similar incident occurred again. However, at that time, the Public Relations team could not meet him directly because he was carrying out a work visit agenda in one of the villages in the Karawang area.
Even though she was outside the office, Mrs. Wahyu immediately assigned one of the staff, Mr. Riki, to receive and follow up on the community's complaint.During the meeting, the reporting party said that according to directions from PLN, the alleged actions of this individual would likely be further coordinated with related parties, including opening up opportunities for reporting to the police so that similar incidents do not happen again in the community.The quick steps taken by PLN Karawang received appreciation from the community because they were considered to show a commitment to responsive service and protection of customers from actions. individuals who cause harm.The public is also advised to be more careful about parties acting on behalf of PLN without official identity or clear letters of assignment. If they find anything suspicious, the public is advised to immediately confirm it directly to the official PLN office or through the official complaint service available.Apart from that, citizens are also asked not to easily believe information or threats that are only conveyed via short messages, personal telephone calls, or other unofficial communications without clear verification from PLN.
